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All About Us
Our Story
My Smart Locks began tiny, but now they are one of Australia's most trusted smart lock experts. The company started with excitement and a drive to come up with new ideas. Our founder, Sam Karadaky, an entrepreneur, launched an online business in his garage in Perth in 2007. Sam was in charge of every area of the business, from sales and customer service to technical support and shipping.
We've been in business for nearly 19 years, and we've always maintained our core beliefs of honesty, dependability, and putting the consumer first. People know us for manufacturing outstanding products, giving personalised services, and coming up with brilliant new ideas.
Philips Partnership: A Mark of Quality
Our strong and ongoing partnership with Philips, a well-known name in engineering and modern living, has greatly contributed to our growth. We are proud to be known as one of Philips's best business partners. We sell and install their high-tech smart lock systems in homes and businesses all around Australia.
This relationship shows that we both care about technology, quality, and doing our best. People choose Philips smart locks because they are easy to use. They have features like facial recognition, keyless entry, and smart connection. Professionals can install and service these solutions in homes and companies in Australia.
By combining Philip's world-class product design with our deep local knowledge and support network, we create solutions that are not only cutting-edge but also truly fulfil the needs of our clients every day.
Our Team: People You Can Count On
Our success depends on people. Everyone who works on Philips My Smart Locks is a professional in security, technical installation, and customer service. They all work together to make sure that everything goes smoothly, from the first contact to the installation and beyond.
Technical Specialists: These professionals have been trained and certified to work with advanced lock technology. They make sure that your smart lock is installed correctly, calibrated properly, and ready to use.
Customer Support Team: They are helpful, courteous, and always ready to assist, whether you need guidance in choosing the right product or help with setting it up.
Field Installers: These are professionals who have years of experience putting things together in the real world. They will take care of and respect your home or business area.
Everyone on our team recognises that good security isn't only about technology; it's also about making people feel safe, confident, and supported.
Where we work: all of Australia
We are glad to help customers in all of Australia's major cities and areas, like:
Brisbane, Adelaide, Sydney, Perth, and Melbourne (nearby suburbs and cities)
We work in big cities, which helps us bring smart security solutions to homes, flats, property developers, and businesses all around the country.
Our customer support personnel can help you identify remote installation options or recommend products that work with professional installers in your area for places that aren't on this list.
Your Partner in Smart Security
Philips Smart Locks are more than just a gadget; they give you peace of mind, are easy to use, and help you live a wiser life. We believe that all homes and businesses should be able to employ technology that makes things safer without making them harder.
Visit us at 59–61 Park Street, South Melbourne, VIC 3205, or call our support staff at 1800 73 72 71 to get started with your smart lock.