Frequently Asked Questions
Philips Smart Locks can be installed on the exterior door as long as they will not be exposed to rainwater and direct sunlight as these lcoks are not weatherproof.
Setting up and programming a Philips Door Lock is straightforward. Simply follow the provided user manual or Philips Easykey and Philips EasyKey Plus apps instructions for an easy installation process. Our My Smart Locks YouTube account has a range of resources and instructional materials you can refer to for extra help with set-up.
Yes, you can control Philips Smart Door Locks remotely using the Philips Easykey and Philips EasyKey Plus apps, allowing you to manage access from anywhere.
Absolutely! Philips Door Locks provide various access options, including keyless entry, PIN codes, and smartphone access for family members and guests. Most locks can store up to 20 PIN Codes and 100 fingerprints.
Regrettably, Philips door locks are not weatherproof. We strongly advise against installing them in areas exposed to direct sunlight and rainwater.
Philips Door Locks employ advanced encryption and security measures to protect against unauthorised access, ensuring your home's safety.
Don't worry! Philips Door Locks have a low-battery warning, and you can use a backup power option to access your door temporarily.
All our Philips door locks come with a 2-year warranty for mechanical and electrical components.
In case of any technical issues, our customer support team is available to assist you. You can contact us via email or phone for troubleshooting and guidance.
Yes, you'll be able to access it if your chosen smart lock is compatible with a Wi-Fi connection. It comes with activity logs, allowing you to monitor who accessed the lock and at what time through the smartphone app.
Yes, we do provide an installation service for our Philips Smart Locks. However, please note that this service is currently limited to customers in the Melbourne Greater/Geelong areas only. To book our installation service, select your location and fill out the form on our Installations page.
Our digital door locks use encryption and secure communication protocols to protect your personal data from unauthorised access.
Yes, we have detailed video tutorials and guides available on our website to assist you with the installation and setup process. We also have a comprehensive set of technical guide documents you can access for further instruction.
Our customer support team is available to assist you with any technical issues during the installation process.
Yes, we provide dedicated technical support to assist you with any queries or issues you may have with our products. You can check out more technical information and guidelines in our document library.
Yes, the range of Philips digital door locks is connected to a mobile app that allows you to grant access to family members and revoke it as necessary.
Yes, our digital door locks allow you to generate temporary access codes that can be set to expire after a specific period.
Yes, with remote access through the mobile app, you can create and manage temporary access codes for visitors.
Our smart locks are designed with tamper-resistant features and robust construction to deter any attempts at tampering.
Yes, our smart locks can send real-time notifications to your smartphone whenever the lock is locked or unlocked.
Yes, our digital door locks are designed to enhance security and convenience in both residential and commercial settings.
The majority of our Philips door locks have an auto-locking function, except for the Philips EasyKey 603E-5HWS Model.
Yes, smart locks can be used in shared office spaces to provide access to authorised personnel.
Yes, Philips smart locks are suitable for vacation rental properties, as you can grant temporary access to guests.