WHEN YOU NEED HELP, WE ARE HERE

Customer Care

icon-phone.png__PID:03be8669-88c9-4a39-9d66-23199fb79403

Contact Details

icon-prodinfo.png__PID:e503be86-6988-49ea-b95d-6623199fb794

Product Info

ico-ship.png__PID:b3e503be-8669-48c9-aa39-5d6623199fb7

Shipping & Returns

ico-install.png__PID:9fb3e503-be86-4988-89ea-395d6623199f

Installation Guides

icon-phone.png__PID:03be8669-88c9-4a39-9d66-23199fb79403

Contact Details

icon-prodinfo.png__PID:e503be86-6988-49ea-b95d-6623199fb794

Product Info

ico-ship.png__PID:b3e503be-8669-48c9-aa39-5d6623199fb7

Shipping & Returns

ico-install.png__PID:9fb3e503-be86-4988-89ea-395d6623199f

Installation Guides

Need More Help?

Fill out the form and we will respond within 24 hours

Contact Us

Our Location

AU

Australia Head Office (by appointment only):

Level 1/1 Queens Road,
Melbourne VIC 3004


ABN 59 151 256 110

ico-install.png__PID:9fb3e503-be86-4988-89ea-395d6623199f

Installation Guides

Philips provides a wealth of support and documentation to back up their quality product warranty. Check out these installation easy-to-use videos to learn how to install your door lock.

View All Videos
icon-prodinfo.png__PID:e503be86-6988-49ea-b95d-6623199fb794

Product Info

Philips provides a wealth of support and documentation to back up their quality product warranty. Check out these installation easy-to-use videos to learn how to install your door lock.

View All Manuals
Vector.png__PID:1b9c3f00-db12-488a-a073-9d2b091ced56

Knowledge Base

This section contains the guides for installation, set up and other frequently asked technical questions.

View All Articles

Shipping

Deliveries are generally delivered within 1 to 2 business days from the date of order. You will be provided the opportunity to request a preferred delivery date for larger items before a date is confirmed by phone call.

Parcel deliveries made before 2pm AEST are generally delivered the next day. For orders placed after 2pm AEST please allow an additional day.

If your delivery is delayed due to unforeseen circumstances, we will endeavour to inform you via the email address or phone number that you registered during your purchase.

Please contact the Customer Care team on 1800-737-271 for any questions regarding your order’s delivery status.

Philips Smart Lock Authorised Store