Return Policy

Change of Mind

If the product has not been unboxed and the packaging remains intact, you may return the item for a full refund, provided we are notified within 14 days from the delivery date. A return label will be provided by us, however the cost of return shipping is the responsibility of the customer.

If the product has been unboxed but not used, connected, or installed, we can offer a full credit of the invoiced value if notified within 14 days from the delivery date. The credit will be processed once the item has been returned and assessed to be in good condition. A return label will be provided by us, however the cost of return shipping is the responsibility of the customer.

This applies to non-commercial quantities, with a maximum of 2 products purchased.

Damaged Goods

If the product is delivered in a damaged condition or there is an incorrect delivery, it must be reported within 7 days of the delivery date. Damaged products must not be installed, connected, or used.

Faulty Goods

Nothing in this returns policy limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (“ACL”) (or any liability under them) which by law may not be limited or excluded.

If you are a “consumer” under the ACL, the following notice applies to you:

"Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (“Consumer Guarantees”). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure."

How to Submit a Return Request

To initiate a return, please complete our Return Request Form using the link below. Once submitted, our team will review your request and be in touch with next steps, including arranging return shipping where applicable.

Submit a Return Request: https://mslau.returnscenter.com/